Privacy policy

At Bergadler, your privacy is taken seriously. This policy explains what personal information we collect, how we use it, and how we protect it. By using bergadler.co.in and placing an order with us, you agree to the practices described here.

Effective Date: 28 March 2026 Website: bergadler.co.in Contact: support@bergadler.co.in

i. Information We Collect

When you browse or shop on bergadler.co.in, we may collect the following information:

Information you provide directly:

  • Full name
  • Email address
  • Phone number
  • Delivery address and pin code
  • Payment method details (processed securely via third-party gateways — we do not store card or banking information)
  • Any messages or queries you send us via email or WhatsApp

Information collected automatically:

  • IP address and browser type
  • Pages visited and time spent on the website
  • Device type and operating system
  • Referring URL (how you found our website)

This automatic data is collected via cookies and similar tracking technologies used by our website platform (Shopify) and analytics tools.

ii. How We Use Your Information

We use the information we collect strictly for the following purposes:

  • To process and fulfil your orders
  • To send order confirmations, shipping updates, and delivery notifications
  • To respond to your queries, complaints, or return requests
  • To improve our website experience and product offerings
  • To send occasional brand or promotional communications, where you have opted in
  • To prevent fraud and ensure the security of transactions
  • To comply with legal obligations under Indian law

We do not use your personal data for automated decision-making or profiling.

iii. Sharing Your Information

We do not sell, rent, or trade your personal information to any third party for marketing purposes. Your data is shared only with the following, strictly to fulfil your order:

Courier and logistics partners: Your name, phone number, and delivery address are shared with our shipping partners to deliver your order.

Payment gateway providers: Your transaction details are processed by secure third-party payment gateways. We do not have access to your full card or banking information.

Shopify: Our website is hosted on Shopify, which processes and stores your order data on our behalf. Shopify's privacy practices are governed by their own privacy policy.

Legal authorities: We may disclose your information if required to do so by law, court order, or government authority.

Beyond the above, your data stays with us.

iv. Cookies

Our website uses cookies — small text files stored on your device — to improve your browsing experience. Cookies help us remember your preferences, keep items in your cart, and understand how visitors use our website.

You can choose to disable cookies through your browser settings at any time. However, disabling cookies may affect the functionality of certain parts of the website, including the checkout process.

By continuing to use bergadler.co.in, you consent to our use of cookies as described above.

v. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy — including processing orders, handling returns, and complying with our legal obligations. Order records are typically retained for a minimum of 3 years in accordance with applicable Indian tax and accounting regulations.

If you would like your data deleted sooner, please contact us at support@bergadler.co.in and we will assess your request in line with our legal obligations.

vi. Your Rights

As a customer, you have the right to:

  • Access the personal information we hold about you
  • Request correction of any inaccurate information
  • Request deletion of your personal data, subject to legal retention requirements
  • Withdraw consent to marketing communications at any time
  • Raise a complaint about how your data is handled

To exercise any of these rights, write to us at support@bergadler.co.in. We will respond within 7 business days.

vii. Data Security

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. Our website is hosted on Shopify, which maintains industry-standard security protocols including SSL encryption.

However, no method of transmission over the internet is completely secure. While we do our best to protect your information, we cannot guarantee absolute security and encourage you to use strong passwords and keep your account credentials confidential.

viii. Third-Party Links

Our website may contain links to third-party websites or social media platforms. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies independently before sharing any personal information with them.

ix. Children's Privacy

Bergadler is not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with their personal information, please contact us and we will delete it promptly.

x. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised effective date. We encourage you to review this page periodically. Continued use of bergadler.co.in after any changes constitutes your acceptance of the updated policy.

xi. Contact Us

If you have any questions, concerns, or requests relating to your privacy or this policy, please get in touch with us directly.

Email: support@bergadler.co.in WhatsApp: +91 6361220922 (WhatsApp only) Hours: Monday – Saturday, 10 AM – 6 PM IST

Policy effective 28 March 2026 · bergadler.co.in